Last updated: 22 August 2026 · Draft for legal review
Porat provides a booking website and reservation management service for accommodation providers ("the Service"). We build and host a website for your property on your own domain, through which guests can request and confirm reservations directly with you. Porat is a technology provider: the accommodation contract is always between you and your guest.
The Service is charged as a flat monthly subscription per property, plus a one-off setup fee where stated. Porat charges no commission on bookings made through your website. Prices exclude VAT. Subscriptions renew monthly and can be cancelled at any time with effect from the end of the current billing period.
Guest payments are processed through your own Stripe account under Stripe's terms. Funds flow directly to you; Porat never holds guest money. Card processing fees are charged by Stripe and are separate from Porat's subscription. Where you enable pay-at-property, collecting the balance is your responsibility.
You retain all rights to your property content (names, photos, descriptions, prices) and to your guest data. Each property runs on an isolated database hosted in the EU. You may export your guest list at any time. We process personal data only to operate the Service, in accordance with our Privacy Policy and the GDPR.
You are responsible for the accuracy of prices, availability, taxes and property information shown on your website, for honouring confirmed reservations, and for complying with the laws that apply to your accommodation business, including registration, residence tax and consumer rules.
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where possible. Support is provided by email; response targets depend on your plan.
To the extent permitted by law, Porat's total liability under these terms is limited to the subscription fees paid in the twelve months before the event giving rise to the claim. Porat is not liable for lost bookings, lost profits or disputes between you and your guests.
You may cancel at any time from the console or by email. On termination we hand over your domain, your content and an export of your data, then delete the property database after 30 days. We may suspend or terminate the Service for non-payment or material breach of these terms.
We may update these terms; material changes are announced by email at least 30 days in advance. Price-lock guarantees granted in writing (for example founding-property pricing) survive changes to standard pricing.
Questions about these terms: hello@porat.io.